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Skillintermediate

coach manager

<required_reading>

Claude Code Knowledge Pack7/10/2026

Overview

<required_reading>

Read these reference files before coaching:

  1. references/primary-traits.md - A, B, C, D trait details and management approaches
  2. references/secondary-traits.md - EU, L, I traits
  3. references/patterns-archetypes.md - Pattern identification

</required_reading>

<purpose>

Help managers work more effectively with their direct reports by comparing Culture Index profiles and providing specific coaching recommendations. This workflow translates trait differences into actionable management adjustments.

</purpose> <process>

Step 1: Load Both Profiles

Gather the manager and direct report's profiles:

Manager: [Name]
- Pattern: [Archetype]
- A: [position relative to arrow]
- B: [position relative to arrow]
- C: [position relative to arrow]
- D: [position relative to arrow]
- EU Survey/Job: [values]

Direct Report: [Name]
- Pattern: [Archetype]
- A: [position relative to arrow]
- B: [position relative to arrow]
- C: [position relative to arrow]
- D: [position relative to arrow]
- EU Survey/Job: [values]

Step 2: Calculate Trait Gaps

For each trait, calculate the gap between manager and direct report:

TraitManagerDirect ReportGapFriction Risk
A[pos][pos][diff][Low/Med/High]
B[pos][pos][diff][Low/Med/High]
C[pos][pos][diff][Low/Med/High]
D[pos][pos][diff][Low/Med/High]

Friction risk guide:

  • Same side of arrow, similar distance: Low friction
  • Same side of arrow, different distance: Medium friction
  • Opposite sides of arrow: High friction potential

Step 3: Identify Primary Friction Points

Flag the largest gaps (opposite sides of arrow or >3 centile difference):

GapManager TendencyDirect Report NeedFriction Source
[Trait][behavior][behavior][conflict]

Common friction patterns:

ManagerDirect ReportFriction
High ALow AManager expects initiative; report waits for direction
Low AHigh AManager collaborates; report acts independently
High BLow BManager wants connection; report wants to work
Low BHigh BManager skips rapport; report needs relationship first
High CLow CManager methodical; report impatient
Low CHigh CManager creates urgency; report resists rush
High DLow DManager detail-focused; report big-picture
Low DHigh DManager flexible; report needs structure

Step 4: Generate Communication Adjustments

Based on direct report's traits, recommend specific adjustments:

If direct report is High A:

  • Use bullet points focused on ROI, not paragraphs
  • Give outcomes ("bake me a cake"), not step-by-step instructions
  • Ask questions to get buy-in, don't dictate
  • Allow autonomy - avoid micromanagement
  • Be direct and confident - they don't respect hesitation

If direct report is Low A:

  • Provide specific direction before expecting action
  • Give frameworks for novel decisions
  • Offer specific praise, not general ("Great job on X")
  • Probe for concerns - silence doesn't mean agreement
  • Don't misread helpfulness as ambition

If direct report is High B:

  • Allow time for rapport before tasks
  • Verbal praise and public recognition matter
  • Include in social activities
  • Don't isolate with extended solo work
  • Remember: first statement isn't final position (verbal processor)

If direct report is Low B:

  • Minimize unnecessary check-ins
  • Use async communication (email) over meetings
  • Private recognition, not public praise
  • Thoughtful gestures over verbal affirmation
  • Don't mistake quiet for disengagement

If direct report is High C:

  • Send agendas in advance
  • One topic per meeting
  • Protect their focus time (28-min recovery from interruptions)
  • Provide advance notice of changes
  • Give structured, sequential instructions

If direct report is Low C:

  • Put deadlines in subject lines
  • Keep them busy with variety
  • Expect them to interrupt - plan for it
  • Use their urgency productively
  • Don't be surprised by over-commitment

If direct report is High D:

  • Frame feedback as process improvement, not personal criticism
  • Provide training/learning opportunities
  • Don't break trust - they have long memories
  • Build SOPs for new responsibilities
  • Recognize their attention to quality

If direct report is Low D:

  • Give creative problems to solve
  • Provide options, not mandates
  • Build systems to catch their gaps
  • Focus on the 3 things that matter most
  • Accept 80% completion; assign finishers

Step 5: Design 1:1 Structure

Based on trait comparison, recommend 1:1 format:

Frequency:

  • Low A direct report: More frequent (weekly)
  • High A direct report: Less frequent (bi-weekly or as needed)
  • High C direct report: Consistent schedule, same time/day
  • Low C direct report: Flexible timing, short check-ins ok

Duration:

  • High B direct report: Allow buffer for rapport
  • Low B direct report: Keep focused and efficient
  • High C direct report: Single-topic, predictable length
  • Low C direct report: Can be shorter, faster-paced

Format:

  • High D direct report: Structured agenda, action items
  • Low D direct report: Flexible, allow tangents
  • High B direct report: Start with personal connection
  • Low B direct report: Start with business

Sample 1:1 template for [Direct Report's Pattern]:

1. [Opening based on B trait]
2. [Agenda item structure based on C/D traits]
3. [Feedback approach based on A trait]
4. [Closing/action items based on D trait]

Step 6: Identify Motivators

Based on direct report's profile, their primary motivators are:

Trait PositionMotivatorImplementation
High AAutonomy, ROI, winningGive ownership, variable comp
Low AClear direction, team successSpecific praise, stable comp
High BAcceptance, inclusionVerbal praise, team activities
Low BPrivacy, focus timeLeave alone, private recognition
High CStability, predictabilityConsistent routines, advance notice
Low CVariety, deadlinesKeep busy, clear deadlines
High DKnowledge, trustTraining, recognition for quality
Low DFreedom, optionsCreative problems, flexibility

Step 7: Flag Energy Concerns

Check EU utilization:

  • Survey EU: [value]
  • Job EU: [value]
  • Utilization: [Job/Survey × 100]%
UtilizationStatusAction
70-130%HealthyMaintain current approach
<70%FrustrationAddress mismatch - discuss role engagement
>130%StressDirect report is overextending

Step 8: Compile Coaching Summary

## Manager Coaching Guide: [Manager] → [Direct Report]

**Date:** [Date]
**Manager Pattern:** [Archetype]
**Direct Report Pattern:** [Archetype]

### Key Trait Gaps
| Trait | Gap | Adjustment Needed |
|-------|-----|-------------------|
| [Trait] | [difference] | [specific adjustment] |

### Communication Style Adjustments
1. [Specific adjustment based on their traits]
2. [Specific adjustment based on their traits]
3. [Specific adjustment based on their traits]

### 1:1 Recommendations
- **Frequency:** [recommendation]
- **Duration:** [recommendation]
- **Format:** [recommendation]
- **Opening:** [how to start based on B trait]
- **Feedback:** [how to deliver based on A/D traits]

### Primary Motivators
1. [Motivator 1] - [how to implement]
2. [Motivator 2] - [how to implement]

### Watch Areas
- [Potential friction point 1]
- [Potential friction point 2]

### Energy Status
- EU Utilization: [percentage]
- Status: [Healthy/Watch/Concern/Stress]
- Action: [if any]

### Things to Avoid
- [Anti-pattern for this direct report]
- [Anti-pattern for this direct report]
</process>

<anti_patterns>

Avoid these coaching mistakes:

  • Expecting them to change: Survey traits are hardwired - change the environment, not the person
  • Projecting your motivators: What motivates you may demotivate them
  • One-size-fits-all 1:1s: Adapt format to their profile
  • Ignoring EU signals: Low utilization predicts disengagement and flight risk
  • Treating gaps as problems: Different profiles bring complementary strengths
  • Forgetting your own biases: Your profile affects how you perceive theirs

</anti_patterns>

<success_criteria>

Manager coaching is complete when:

  • Both profiles loaded and compared
  • All trait gaps calculated with friction risk
  • Primary friction points identified
  • Communication adjustments specified for each major trait
  • 1:1 structure designed for their profile
  • Motivators identified with implementation suggestions
  • EU utilization checked and flagged if concerning
  • Watch areas documented
  • Anti-patterns for this pairing noted

</success_criteria>